Krakenworkshardtomaintainasecureandfairexchangeforallclientsandtoensuretradersarealwaysfreelyabletoexecuteorders–?evenamidthemorevolatilemomentscommontothegrowingdigitalassetmarket.?
Thedigitalassetmarketremainsuniqueamongfinancialmarketsbecauseofitsdecentralizedstructure,whichoffersclientsthebenefitofbeingabletochoosewherevertheywanttotrade.Thisalsomeanstheremaybepricefluctuations,differingvolumes,orvaryingsupplyanddemanddynamics,attributabletodifferentexchangevenuesatdifferenttimes.?
Suchamovementoccurredyesterday,whenweobservedlargepricefluctuationsinseveraltradingpairsacrossallmajorexchanges.
Wehavesinceperformedadetailedinvestigationofyesterday’seventsandhavefoundthetradingengineprocessedorderscorrectly.Despitesevereload,theplatformcontinuedexecutingtradesthroughoutthemarketmove.
OurmarketpricesarenotsetbyKraken,butratherbyourclientswhoarethebuyersandsellers.Nonetheless,becauseclientsatisfactionisoneofourtoppriorities,wearereviewingspecificcasesanddetermininghowtohelpclientsonanindividualbasis.?
Whileoursystemoperatedcorrectlybasedonclienttradesatthetime,wealwaysseektoimprovetheclientexperience.Inthecomingweeks,weareworkingonincorporatingourindustryleadingCFBenchmarksindicesasreal-timeindexpricingforriskcalculations.Wearealsocontinuingtoenhancethetotalexchangecapacitytohandlemoretransactionsintimesofunprecedentedload.Pleasestaytunedformoreinformationinthecomingweeks.
Lastly,wewouldliketoremindclientsabouttheavailabilityofadvancedtradingtoolsontheKrakenexchange,andtheresponsibilitiesclientstakeonwhenusingtheseofferingsinconjunctionwithtradingpairsdenominatedinnascentdigitalassets.It’sveryimportantforanyclienttradingwithmargintounderstandourliquidationprocessandhowitmayaffecttheminvolatilemarkets.Clientsshouldadequatelycollateralizeaccountsandcloselymonitortheirmarginlevelwhenleveragingthesetradingtools.
WillKrakencompensatetradersforlossesorrollbacktrades?
Indigitalassetmarkets,it’shighlyuncommontoreversetrades.Thisisbecauseoftheimportanceplacedontheintegrityofthematchingprocessandfinalityoftrading.Ifyoufeelthatyesterday’smarketvolatilityresultedinanywrongfulorunfairactiontakenonyouraccount,pleaseopenasupportticketbyvisitingthislink.
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